TERMS OF USE AND SERVICES

Last review: 10.08.2026

1. Operator and Scope
2. Related Documents and Priority
3. Eligibility and Authority
4. What Globalmedik Does
5. Medical Providers and Clinical Responsibility
6. Provider Choice, Preliminary Information and Prices
7. Your Responsibilities
8. Payments, Deposits, Cancellation and Refunds
9. Travel and Third-Party Services
10. Privacy
11. Listings, Reviews and Commercial Relationships
12. User Content and Intellectual Property
13. Responsibility and Liability
14. Suspension and Complaints
15. Law and Disputes
16. Changes, Severability and Contact

1. Operator and Scope

These Terms govern the Globalmedik website and services offered under the Globalmedik brand and platform (“Services”). Globalmedik is operated by:

CTK Global Sağlık Turizmi ve Danışmanlık Hizmetleri Limited Şirketi (“CTK Global”, “Globalmedik”, “we”, “us” or “our”)

Erenköy Mah. Ethem Efendi Cad. No: 83/3, Kadıköy, İstanbul, Türkiye
TÜRSAB travel-agency record number: 14691

Check current records through TÜRSAB Agency Search and the HealthTürkiye authorised-agency directory. A TÜRSAB record is not a Ministry of Health certificate or medical licence. Medical services are provided by the licensed hospital, clinic, doctor or laboratory identified in the treatment documents (“Medical Provider”).

These Terms govern use of the website and requested Services. A paid booking forms only through the offer, confirmation and acceptance process in its booking documents. If you do not agree, do not use the website or Services.

2. Related Documents and Priority

These Terms are the navigation point for Globalmedik’s policies:

• Privacy Notice governs personal and health data, cookies, transfers and privacy rights.
• Payment, Deposit, Cancellation & Refund Policy governs prices, payees, deposits, cancellation, rescheduling and refunds.
• Editorial Policy governs authorship, medical review, sources, commercial disclosure, AI assistance and corrections.
• Clinic Listing & Ranking Policy governs listings, the Globalmedik Rating, ranking and sponsored placement.
• Patient Reviews & Comments Policy governs user reviews, verification, moderation and the Patient Rating.

Accepted booking-specific documents supplement these Terms and control that transaction if they conflict with a general policy. They cannot override mandatory law. The Medical Provider’s treatment agreement remains separate.

3. Eligibility and Authority

You must have legal capacity and normally be at least 18. If acting for another person, you must have authority and any required consent; we may request proportionate evidence. The Medical Provider determines clinical-consent requirements.

4. What Globalmedik Does

Globalmedik is a medical-tourism intermediary and information platform, not a clinic. Depending on the request and written scope, we may:

• provide general information about treatment and Medical Providers in Türkiye;
• identify potentially relevant providers and transmit an enquiry at your request;
• obtain preliminary opinions, proposed plans or quotations from providers;
• arrange communications, consultations or appointments;
• coordinate interpretation, accommodation, local transfers or other travel support;
• provide other non-medical facilitation or agency services expressly described before booking.

General website information and some initial coordination may be free. Globalmedik may also offer paid coordination, travel services or packages, but only under booking-specific terms that identify the service and price. Nothing on the website by itself obliges Globalmedik to provide every listed function or a Medical Provider to accept a patient.

Globalmedik’s intermediary role must not be presented as clinical care. Relevant Turkish rules include the International Health Tourism Regulation 2025 and Health Services Promotion and Information Regulation 2025; responsibilities depend on the actual service and named parties.

5. Medical Providers and Clinical Responsibility

Medical Providers are independent from Globalmedik unless a document expressly and lawfully states otherwise. The responsible Medical Provider decides whether to accept you and is responsible for examination, diagnosis, suitability, treatment choices and alternatives, risks and contraindications, informed consent, prescriptions, clinical performance, records, aftercare and clinical outcome. Your treatment contract is with that provider. An introduction, appointment, translation, rating, listing, payment transmission or travel arrangement does not make Globalmedik the treating provider or create a doctor–patient relationship with Globalmedik.

Globalmedik does not diagnose, prescribe or direct treatment. Coordinators provide information and organization; only advice attributed to a qualified Medical Provider is clinical advice from that provider.

Globalmedik is not an emergency service. In an actual or suspected emergency, contact local emergency services or seek immediate qualified care rather than using the website, messaging channels or a coordination service.

6. Provider Choice, Preliminary Information and Prices

You make the final choice of Medical Provider after reviewing the provider’s identity, current authorisation, proposed treatment, risks, alternatives, fees and terms. A listing, introduction or Globalmedik Rating is not a guarantee of suitability, safety, quality or result.

A remote opinion, proposed plan, estimated stay or quotation may rely on records, images, questionnaires or video and may change after examination or testing. The Medical Provider may revise or decline treatment for clinical or regulatory reasons. Prices may change if the confirmed plan, tests, materials, medication, hospital stay or requested services change. Before committing, obtain the final clinical scope and treatment price from the Medical Provider and the final non-clinical scope and price from the party supplying it.

Website content is general information, not individual medical advice. Confirm time-sensitive information with the named provider or official source.

7. Your Responsibilities

You agree to provide accurate, current information; disclose material medications, allergies, conditions and changes requested by the Medical Provider; review the documents; ask about risks, alternatives and aftercare; meet agreed payment deadlines; and act respectfully.

You must not impersonate anyone, submit data without authority, conceal safety information, commit fraud, abuse others, interfere with security, introduce malicious code, scrape without permission or use content unlawfully. Inaccurate information can affect assessment, safety, scheduling and price.

8. Payments, Deposits, Cancellation and Refunds

Before any payment, the applicable documents must identify the amount and currency; recipient or beneficiary; purpose and included services; taxes or additional charges where applicable; whether the sum is a deposit, partial or full payment; and the cancellation, rescheduling and refund conditions.

Mandatory rights under Turkish consumer legislation and any other applicable consumer law remain unaffected.

Medical treatment fees payable directly to a Medical Provider are governed by that provider’s agreement. A Globalmedik fee applies only to an expressly accepted Globalmedik Service. If Globalmedik collects or transmits money for another party, the documents should identify its capacity and the party responsible for the underlying service and refund. A deposit reserves or funds only the stated arrangements; it never guarantees acceptance, treatment or outcome.

If a Provider finds treatment unsuitable, cancels or changes it, booking terms and mandatory law determine refunds and third-party costs. Globalmedik may facilitate communication without assuming the Provider’s debt. See Payment, Deposit, Cancellation & Refund Policy.

An online paid non-clinical Service may be subject to distance-contract information and withdrawal rules; see the official Turkish distance-contract guide. Combining travel services may create a regulated package; see the official Turkish package-tour guide. Classification depends on the actual offer, not its label.

9. Travel and Third-Party Services

Unless expressly included, you are responsible for travel documents and suitable insurance. Assistance does not guarantee entry, insurance or reimbursement.

Independent travel and service suppliers may apply their own terms. Globalmedik remains responsible for its promises and any organiser, retailer or intermediary duties imposed by law, but an introduction alone does not transfer a third party’s independent responsibility. Remedies for disruption depend on the booking and mandatory rights.

10. Privacy

We process identity, contact, health, travel and transaction data only under the purposes, bases and safeguards described in Privacy Notice. Submitting health information is not consent to marketing or public use. Do not submit another person’s information without authority.

11. Listings, Reviews and Commercial Relationships

Globalmedik may display provider listings, a Globalmedik Rating, separate Patient Ratings, reviews and sponsored placements. These are distinct signals. Commercial cooperation or sponsorship must be disclosed and does not guarantee clinical quality or outcome. The Listing Policy explains factors, source dates, missing data, corrections and removal. The Reviews Policy explains source and verification labels, neutral moderation, provider responses and disputed reviews.

Reviews are individual experiences, not success rates or clinical advice. A lawful negative review is not suppressed merely because it is negative.

12. User Content and Intellectual Property

You may submit only material you have the right to provide. It must not unlawfully disclose health or identity data, violate confidentiality or copyright, impersonate someone, contain fabricated reviews, threats, spam or unlawful defamation.

For material submitted specifically for publication, you grant Globalmedik a non-exclusive, worldwide, royalty-free licence to host, reproduce, translate, format and display it only as reasonably necessary for that publication and moderation. Submission of a review does not authorise paid advertising, unrelated promotional reuse, or use of identifiable patient stories, photographs or before-and-after images; those uses require a separate documented permission and legal basis.

Globalmedik’s branding and original content are protected. Commercial copying, systematic extraction, security circumvention, misleading trademark use and passing altered content off as Globalmedik content are prohibited. Third-party material remains its owner’s property.

13. Responsibility and Liability

Globalmedik is responsible for its Services as required by the accepted agreement and law. It is not responsible solely because an independent Medical Provider diagnosed, treated, prescribed or managed aftercare. Liability for Globalmedik’s own act, representation, package role or handling of funds remains where law imposes it.

To the extent permitted by law, neither party is liable for unforeseeable indirect loss or failure caused by circumstances genuinely beyond reasonable control. This does not exclude mandatory rights or non-excludable liability, and force majeure does not automatically cancel statutory refund duties.

14. Suspension and Complaints

We may restrict a non-medical Service where reasonably necessary because of fraud, unlawful or abusive conduct, security risk, material breach or non-payment, subject to mandatory law and accrued rights.

Clinical complaints should be sent to the responsible Medical Provider. Globalmedik may facilitate communication without assuming clinical responsibility. Complaints about Globalmedik’s coordination, travel, content, payment handling or privacy should be sent to manager@globalmedik.com with enough information to identify the matter. This process does not prevent use of a competent court, regulator, consumer authority or other mandatory remedy.

15. Law and Disputes

These Terms and Globalmedik Services are governed by the law of the Republic of Türkiye. The parties should first try in good faith to resolve a dispute directly. A claim may then be brought before the court, consumer arbitration body, regulator or other forum competent under applicable law.

For a consumer habitually resident in the European Union, this choice does not remove non-waivable protections that would apply under the law of that residence, including where Rome I Regulation, Article 6 applies. No clause requires waiver of a mandatory forum or remedy.

16. Changes, Severability and Contact

We may update these Terms prospectively when law or Services change and will show the review date. A later general version does not retrospectively alter an accepted paid booking unless law requires or you agree. If one provision is invalid, the remainder continues to the extent lawful. Delay in enforcement is not a permanent waiver.

These Terms, the incorporated policies and accepted booking-specific documents form the agreement for Globalmedik’s Services; the Medical Provider’s treatment agreement remains separate.

Questions or complaints:

CTK Global Sağlık Turizmi ve Danışmanlık Hizmetleri Limited Şirketi

Erenköy Mah. Ethem Efendi Cad. No: 83/3, Kadıköy, İstanbul, Türkiye

Telephone: +90 850 308 95 90

Email: manager@globalmedik.com