Baskent University Istanbul Hospital

Başkent University Istanbul Hospital
Baskent University Istanbul Hospital
Baskent University Istanbul Hospital
Baskent University Istanbul Hospital
Baskent University Istanbul Hospital
Baskent University Istanbul Hospital
3
million patients per year
90%
organ transplant success rate

About the clinic

Başkent University Istanbul Hospital is a progressive medical complex that aims to provide the highest quality medical services in a comfortable environment. The clinic is part of the prestigious Turkish network of university hospitals Başkent Healthcare Group, whose achievements are known not only in the country but also far beyond its borders – in the international medical arena.

Başkent University Istanbul Hospital is a progressive medical complex that aims to provide the highest quality medical services in a comfortable environment. The clinic is part of the prestigious Turkish network of university hospitals Başkent Healthcare Group, whose achievements are known not only in the country but also far beyond its borders – in the international medical arena. Başkent University Istanbul Hospital opened its doors in 2007. The clinic is equipped with the most modern equipment, the total area of ​​the complex is 13,000 sq.m, which houses 196 equipped modern hospital beds. The clinic also consists of:

  • 21-bed Palliative Care Center
  • Intensive care for newborns (12 beds)
  • 10-bed resuscitation intensive care
  • 7-bed coronary intensive care

In addition, operating rooms, intensive care, floor ventilation, generator performance and other technical rooms are under constant control in the automation control center to maintain the operation of uninterruptible power supplies, thus ensuring the operation of the hospital in the event of a power failure.

Why us?

The founder of the medical center, Professor Mehmet Haberal, was the first in the world to perform a segmental liver transplant from a living donor, and the first in Turkey to perform a kidney transplant from a living donor. In addition, Dr. Haberal is the founder and president of the Turkish Transplantation Society. At the Baskent Clinic, you are guaranteed to meet qualified specialists and be surprised by the high standard of international medical care.

Has been operating since 2007
The most modern equipment
the total area of ​​the complex is 13,000 sq.m.
196 equipped modern hospital beds

Areas of Expertise

Organ transplantation

Başkent University Istanbul Hospital is also an Organ and Tissue Transplantation Center. The center has successfully performed 3877 transplants of organs and tissues such as liver, kidney, heart and cornea. The organ transplantation process chain is a team effort of doctors with the participation of various departments. One of the most important links in the chain is transplantation immunology. This stage of determining the tissue compatibility between the organ recipient and the donor is the most critical. Successful organ transplantation can only be performed after all the criteria for transplantation suitability have been confirmed at this stage. Tissue Typing and Transplantation Immunology Laboratory of Başkent University Istanbul Hospital performs all types of examinations required before tissue and organ transplantation using the most modern technologies and methods. Tissue Typing and Transplantation Immunology Laboratory is a member of NEQAS and the Balkan Association for the Proof of Qualification and Competence (BEPT) with international external quality assurance programs. Within the framework of the NEQAS program, the laboratory performs HLA tissue typing, scanning and determination of panel-reactive antibodies and cross-cytotoxicity testing, within the framework of the Balkan Association for External Proof of Qualifications and Competence (BEPT) program, HLA tissue typing and cross-cytotoxicity testing and cross-match testing by flow cytology are performed. The Tissue Typing and Transplant Immunology Laboratory performs the following tests:

  • HLA typing for loci A, B, C (low molecular resolution, PCR (Polymerase chain reaction))
  • HLA typing for loci DR, DQ (low molecular resolution, PCR (Polymerase chain reaction))
  • Cytotoxicity panel (cytology)
  • Cytotoxicity panel (flow cytology)
  • Panel-reactive antigen scanning
  • Panel-reactive antigen class I scanning
  • Panel-reactive antigen class II scanning
  • HLA-B (low molecular resolution, PCR (Polymerase chain reaction))
  • LSA-1 (Single antigen class I scanning)
  • LSA-1 (Single antigen class II scanning)
  • Donor-specific antibodies
  • Determination of donor KIR genotype

Kidney transplant

Kidney transplantation for foreign patients can only be performed from a living donor (this is regulated and controlled by the Ministry of Health of the Republic of Turkey). The donor can be a relative of the patient up to the 4th degree of kinship, which must be confirmed by an official document from your consulate, the document must be provided in two languages, English and Turkish. Specialists independently confirm the suitability of the donor. When searching for a donor, it is advisable to pay attention to people aged 18 to 60 years who have not had operations or serious diseases. Kidney transplantation is a surgical operation to place a donor kidney into the body of a patient whose kidney functionality is insufficient to support the life and functions of the entire body. Today, kidney transplantation is the most successful method of treatment for renal failure in the last (terminal) stage. Kidney transplantation ensures a long and healthy life for the patient. Transplants can be performed from living donors. Compared to dialysis treatment, which provides only some of the functions of the kidneys, with a successful kidney transplant from a donor, the transplanted kidney begins to perform all functions, thus improving the well-being and quality of life of patients. As a result of transplantation of a healthy donor kidney, lost renal functions are restored. In cases where there are no contraindications, every patient who has a need for dialysis treatment is a candidate for kidney transplantation. Kidney transplantation can increase the life expectancy of a patient with kidney failure by 3 times. After transplantation, 80% of patients return to their daily lives, in particular, young patients are able to start a family and have children. Patients with kidney disease at the beginning of dialysis treatment should contact an organ transplant center. Necessary studies:

  • Hastanın ve donörün böbrek damarlarının Doppler ultrasonu
  • Hasta ve donör kan grupları
  • Donör-hasta doku uyumluluk testi (HLA)
  • Hasta ve donörün donör viral paneli (Hepatit, AIDS)
  • Genel kan testi + hastanın ve donörün biyokimyası
  • Donörün ve hastanın 24 saatlik idrar analizi (ayrıca idrardaki proteinler ve kreatinin)

Liver transplantation

The liver is an organ that weighs about 1-2 kg, consists of two main lobes, the right and left lobes, and performs many vital functions. Among them are such functions as the secretion of bile for fat digestion, purification of blood from drugs, chemicals and alcohol, storage of excess glucose in the form of starch, removal of metabolic products with bile, synthesis of protein and cholesterol, blood clotting, immunity to infections. In addition to performing these important functions for the body, the liver is the only organ in the human body that has such a unique ability as restoring its size. This ability of the liver to restore its size in a relatively short period allows for the removal of a large part of the liver (up to 60-70% of the total volume).

Heart transplant

This is a surgical procedure performed by removing a diseased heart that has lost its functionality and replacing it with a healthy heart obtained from a cadaveric donor (after brain death has been established). Heart transplantation is the last chance for patients with heart failure when all other treatment methods are insufficient. Heart failure can develop as a result of coronary artery disease, heart valve or heart muscle dysfunction, congenital heart defects, or viral infections that affect the heart. Heart transplantation is performed on patients with end-stage heart failure. In other words, it is used in cases where, despite all types of treatment, the patient does not experience a decrease in complaints and symptoms related to the heart, and in cases where the life expectancy within a year is less than 50%. In heart transplants, the main criterion is blood group compatibility. As a rule, it is required that the recipient and donor have the same blood group. However, in special cases, the blood group compatibility rules for primary donors and primary recipients may apply. Although there are no specific age restrictions for heart transplantation, the most preferred age is between 1 and 50 years. Time is of the essence in heart transplants. The time required from removing the heart from the donor to placing the heart in the recipient’s chest and starting to beat is 4 hours. For this reason, heart transplants are a race against time and require speedy action. Patients who require a heart transplant are registered on the Heart Transplant Waiting List of the Organ and Tissue Information System (TODS) under the Ministry of Health. For patients whose conditions require urgent transplantation, a notification of the need for urgent transplantation is posted in the system in agreement with the Heart Transplant Council. Unfortunately, foreign patients cannot be registered on the Heart Transplant Waiting List of the Organ and Tissue Information System. Transplantation for foreign patients is performed at the Artificial Heart Support Center. After transplantation, patients experience a significant improvement in their quality of life. Patients can attend educational institutions, work, start families, and play sports. At the same time, patients must follow all the rules recommended after heart surgery and regularly attend doctor’s appointments.

Cardiology

The Cardiology Department of Başkent University Istanbul Hospital has all the necessary infrastructure, equipment and qualified specialists to diagnose and treat all types of cardiovascular diseases. The Cardiology Department offers inpatient coronary care services with a capacity of 7 beds, post-coronary angiography follow-up services with a capacity of 6 beds equipped with clinical beds with telemetry monitoring. Outpatient and non-invasive cardiology procedures (ECG, stress test, echocardiography, Holter ECG monitoring, ambulatory blood pressure monitoring, tilt table test, permanent pacemaker and ICD monitoring). Adult Cardiology Outpatient Clinic provides outpatient services to 1000-1300 patients. The clinic’s reception is also conducted by teaching staff with extensive practical experience in the field of cardiovascular problems.

Diagnostic and therapeutic procedures:

  • Echocardiography (transthoracic, transesophageal, stress echocardiography (stress ECHO), etc.)
  • Holter ECG monitoring analysis
  • Ambulatory blood pressure monitoring
  • Treadmill stress tests
  • Cardiac catheterization, coronary angiography, coronary angioplasty, stenting, fractional flow reserve (FFR) measurement, etc.
  • Electrophysiological studies of the heart and arrhythmia (EPS, permanent pacemaker and ICD implantation)
  • Monitoring the functioning of a permanent pacemaker and ICD
  • Cardiological rehabilitation
  • Interventional cardiology procedures under the control of nuclear medicine imaging devices (single photon emission computed tomography (SPECT), multi-plane radioisotope scanning (MUGA), etc.).
  • The hospital’s team of specialist doctors successfully performs all types of
  • INTERVENTIONAL CARDIOLOGY procedures performed in the world.

Among them:

  • Transcatheter Aortic Valve Implantation (TAVI)
  • Non-surgical heart valve replacement using an inguinal vein approach
  • Endovascular Abdominal Aortic Aneurysm Repair (EVAR) – Thoracic Aortic Aneurysm
  • Repair (TEVAR)
  • Repair of an aortic aneurysm in the abdomen or chest cavity using a stent.
  • Closure of atrial septal defect (ASD), ventricular septal defect (VSD), patent foramen ovale (PFO), patent ductus arteriosus (PDA)
  • Non-surgical closure of congenital defects (holes) in the heart with access through the inguinal vein
  • Elimination of mitral, pulmonary and tricuspid valve stenosis
  • Balloon-assisted elimination of heart valve stenosis
  • Mitral valve reconstruction using the Carillon® contour system – mitral clip
  • Mitral valve reconstruction with access through the inguinal vein (non-surgical)
  • Stenting of the carotid arteries (cerebral vessels)
  • Elimination of obstruction of the leg vessels
    Ethanol ablation of the interventricular septum
Department of Oncogynecology

The Department of Gynecologic Oncology deals with cancer and precancerous lesions of the female genital organs. Gynecologic oncology surgery specialists undergo comprehensive training in the treatment of gynecologic cancer. For this reason, a gynecologic oncologist deals with surgical and chemotherapeutic treatment and palliative care for women from the moment of diagnosis. The team consists of several specialists: a medical oncologist, a pathologist, a radiologist, radiation oncologist and nurses. In addition, complex diagnostic and treatment methods are performed by an experienced team of specialists in hospitals with high-tech equipment.

The specialization of gynecological oncology includes the following diseases: Diagnostics and treatment of pathologies with the risk of developing malignant diseases of the external genitalia, cervix, uterus, ovaries and fallopian tubes. Diagnostics and prevention of malignant diseases of the genital organs in women, treatment of diagnosed diseases is carried out on the basis of an interdisciplinary approach under the coordination of a specialist in gynecological oncology.

Treatment of certain diseases, which is carried out in the department of gynecological oncological surgery

Vulvar cancer is a cancer of the skin around the vaginal opening, including the clitoris and labia. Vulvar cancer is uncommon. The human papillomavirus (HPV), along with increasing the risk of cervical cancer, unfortunately increases the risk of vulvar cancer. Vulvar cancer is treatable, but like all cancers, treatment is most effective when it is detected early, before the cancer has spread to other areas of the body. Vulvar cancer is a cancer that is most common in older women. If diagnosed early, it can be completely cured.

Endometrial cancer – develops from the layer of cells lining the inside of the uterus, the functional layer of which is rejected during each menstruation. Endometrial cancer is the most common in the female reproductive system. As a rule, the incidence rate increases in postmenopausal age. Risk factors for endometrial cancer include age, obesity, hormonal disorders and genetic predisposition. To date, there is no sufficiently reliable screening test for early diagnosis of endometrial cancer. At the same time, many women develop complaints at an early stage of the disease. With endometrial cancer, the most common complaint is the appearance of vaginal bleeding after menopause. In some cases, young women experience a change in normal menstrual periods. In many cases, uterine cancer can be detected at an early stage and successful treatment results can be achieved. Bleeding after menopause, called vaginal bleeding, is the most common symptom of uterine cancer. Surgery is the most common treatment for endometrial cancer. Surgery is used to remove the area of ​​​​uterine cancer and to determine the stage of the disease. The minimal surgical procedure is to perform a hysterectomy (removal of the uterus and cervix) along with removal of the fallopian tubes and ovaries. Typically, excision of the lymph nodes in the pelvic area and abdomen is also performed. Surgery can be performed by a traditional skin incision and opening of the abdomen or by a closed method of minimally invasive surgery (laparoscopy or robotic surgery). Radiation therapy: Radiation therapy is a common treatment option for women with endometrial cancer. It is prescribed based on the results of surgery to women at high risk of recurrence of the disease to reduce the likelihood of recurrence. For endometrial cancer, chemotherapy is usually recommended in advanced stages (stage III-IV) and for recurrent disease (relapse after the first course of treatment). Hormonal therapy is not a standard treatment, but may be recommended by a doctor to patients with cancer limited to the cervix who have a strong desire to become pregnant and have a child in the future.

Ovarian cancer originates from the cells of the ovary. The ovaries are a paired organ of the female reproductive system, located on either side of the uterus, and produce eggs and the main female hormones, estrogen and progesterone. Ovarian cancer is the ninth most common cancer in women and is the gynecological cancer with the highest mortality rate. The exact cause of the cancer is unknown, and there is currently no method that is used as a standard procedure for early diagnosis. Women in the following groups are more likely to develop ovarian cancer: carriers of the BRCA 1 or BRCA2 gene mutation, women with a family history of breast or ovarian cancer, women with a history of breast cancer, women on estrogen replacement therapy (without progesterone) for more than five years, women with endometriosis, women who become pregnant and give birth later in life, older women – the risk of ovarian cancer increases with age, women who are obese, especially those with a BMI of 30 or more. Gynecologic oncologists coordinate all stages of treatment for women with ovarian cancer, from diagnosis, surgery, chemotherapy, to lifelong palliative care.

Cervical cancer is cancer of the lower part of the uterus. The cervix is ​​the part of the uterus that opens into the vagina and widens during childbirth. Cervical cancer is one of the cancers with the highest mortality rate in women and is most common in developing countries. Although about 20% of all cervical cancer cases occur in women over 65, women in their 30s, 40s, and 50s are most susceptible. Colposcopy allows a detailed examination of the cervix, vagina, or vulva. A colposcope is a lighted instrument that allows a magnifying view to detect areas of cancerous tissue that are not visible at an early stage, guiding where a biopsy may be needed. Colposcopy is used to determine the cause of abnormal cell changes. This test may be able to detect cervical cancer at an early stage. Treatment options depend on the stage of the disease. In the early stages, treatment is relatively easy with surgery. Patients with a small early-stage cancer lesion are treated by performing a hysterectomy (removal of the uterus or cervix). Depending on the extent of the cancer, different types of hysterectomy may be recommended. Surgery can be performed in a classic way: open surgery, or laparoscopic or robotic surgery. The choice of surgical method depends on many factors, such as the experience and preferences of the surgeon, the size of the cancer, and the anatomical structure of the patient. The decision to perform surgery is discussed in detail with the attending physician.

Department of Physiotherapy and Rehabilitation

Physiotherapy and rehabilitation is a science that aims to increase the functions and performance of people to the maximum level, teach them independent living skills, improve the quality of life by helping to solve problems and treat diseases of muscles, joints, bones and spine, orthopedic problems such as sports injuries, rheumatic diseases and paralysis. Physiotherapy methods include the use of hot / cold procedures, ultrasound and electrical stimulators, water exercises and traction procedures (stretching of various parts of the skeletal system). In addition, physical exercise and the correct use of the body is one of the integral treatment methods in physiotherapy and rehabilitation. At the center of Başkent University Istanbul Hospital, equipped with modern equipment, a team of experienced specialists plans and applies treatment procedures in light of the latest achievements of world medicine.

Orthopedic problems associated with diseases and accompanying pain in the knee, shoulder, hip and ankle joints, after prosthetic surgeries and treatment of fractures of the knee, hip and shoulder joints. In the treatment of problems associated with spinal diseases, the use of an individually selected physiotherapy and rehabilitation program is of particular importance and is mandatory for the patient’s return to everyday life.

Walking disorders can occur as a result of damage to the nervous system, such as cerebral palsy, Parkinson’s disease, multiple sclerosis, as well as as a result of a disruption in the conductivity of nerve signals to the legs, such as spinal cord injury, or as a result of damage related to orthopedic problems: fractures, tendon injuries, muscle tears. In everyday life, we do not think about how we walk, and take more than a thousand steps a day, we begin to think about the importance of walking only in cases when difficulties arise. In the department of the Başkent University Istanbul Hospital, walking disorders are diagnosed and the causes of their occurrence are studied.

Sports injuries are suffered not only by professional athletes, but also by people who take care of their health. Physical therapy rehabilitation programs are the most important part of treatment after sports injuries.

Low back and neck pain are extremely common and are a cause of loss of productivity. Although some back and neck pain can be treated surgically and some by injecting medications into the spinal canal, physical therapy and rehabilitation programs play an important role both as independent treatment methods and as an additional treatment.

Rheumatic soft tissue disorders (fibromyalgia) is a syndrome accompanied by numerous systemic symptoms such as chronic pain, depression, gastrointestinal problems, headache, joint pain, etc. The disease occurs in 1-2% of the population. Although the disease is usually observed in people aged 30 to 50 years, it sometimes occurs in children and the elderly. Women are affected more often than men. Fibromyalgia syndrome does not cause permanent damage to a person, however, chronic pain and other systemic complaints negatively affect the quality of life and daily activities. Physiotherapy methods and exercise play an important role in the treatment of rheumatic lesions of soft tissues, accompanied by generalized pain in the body and chronic fatigue.

Osteoporosis (a disease of brittle bones) often occurs in women, especially after menopause, and can also develop in older men. To maintain bone health and reduce back pain caused by osteoporosis, it is imperative to seek help from specialists, exercise and physiotherapy methods play an important role in a person’s daily life.

Inflammatory rheumatic diseases such as rheumatoid arthritis and ankylosing spondylitis are rheumatic diseases that cause inflammation of the joints, resulting in deformity and limitation of movement in the joints. Physiotherapy and rehabilitation are prescribed to patients to prevent deformities, relieve pain, increase functional capabilities and participate in daily life.

Neurological diseases such as paralysis, spinal cord injuries, brain injuries or cerebral palsy can cause muscle weakness, difficulty moving, and difficulty walking. Physiotherapy and rehabilitation treatments help in eliminating or reducing the intensity of existing disorders, making walking easier, preventing permanent joint stiffness, reducing pain caused by paralysis and increasing functionality. In addition, for patients with paralysis, patient-specific devices can be provided to facilitate the use of hands and perform movements more comfortably. Improved quality of life and increased functional capabilities can be achieved through the use of rehabilitation medicine methods.

Hematology

Hematology is a science of blood diseases, a branch of medicine that deals with the diagnosis and treatment of blood diseases such as anemia (iron deficiency anemia, Mediterranean anemia, vitamin B12 deficiency, sickle cell anemia), diseases that cause quantitative and functional disorders of leukocytes, protective cells of the body and platelets that prevent bleeding, diseases that cause vascular occlusion, diseases that increase the risk of bleeding, such as hemophilia, as well as cancers originating from the bone marrow and lymph nodes (acute leukemia, chronic leukemia, multiple myeloma, lymphoma, etc.). The hematology department receives and provides medical care to patients, conducts outpatient and inpatient treatment. As diagnostic methods, along with blood composition studies using a peripheral blood smear, the clinic performs bone marrow aspiration and biopsy. In addition, if necessary, transfusions of blood and blood products (erythrocyte suspensions, platelet concentrates, blood plasma, etc.) are performed. Early intervention allows saving the lives of three out of four patients with lesser damage to the body. Patients who are admitted to the department can undergo cardiac catheterization, angioplasty, balloon grafting of the vein or stent placement, and, if necessary, they can undergo surgical surgery.

Children's department

At Başkent University Istanbul Hospital, you can also find many departments that work with children.

  • Pediatric cardiology – contrary to popular belief, heart disease is not only an adult disease. Children can also develop various heart pathologies. Among them, in most cases, congenital heart defects. Less often, heart diseases can also develop after conditions such as acute rheumatism of the joints or Kawasaki disease. The following methods are available for the diagnosis of heart diseases in children: echocardiography (EchoCG), chest X-ray, stress test, 24-hour Holter monitoring, cardiac catheterization and angiography.
  • Pediatric neurology is an interdisciplinary branch of medicine that aims to promptly detect and treat diseases of the nervous system in children aged 0 to 18 years, as well as to ensure the best adaptation of such children in society. A child is a constantly growing and developing organism, the child’s nervous system completes its formation later than all other systems of the body. Neurological diseases are diseases that not only affect children, due to the long duration of treatment and rehabilitation, but also affect the family and the immediate environment of the child. The most important among the diseases of the brain and nervous system are delayed development of walking skills, muscle weakness syndrome (hypotonia) (Spinal muscular atrophy – SMA), speech delay, behavioral disorders and autism, attention deficit and seizures (epilepsy) with elevated body temperature.
    pediatric emergency care – a department in which the patient’s condition is assessed by a physician specializing in emergency care. In cases where immediate intervention is required within minutes, namely, bleeding, seizures, sudden neurological disorder, loss of consciousness, emergency treatment and interventions are carried out directly in the emergency department. Patients who do not require emergency intervention are referred by an emergency physician to a children’s clinic, where the patient is examined and examined by a physician specializing in pediatric diseases. In addition, patients can contact the children’s clinic by appointment.
  • pediatric nephrology – the department diagnoses and treats all kidney and urinary tract diseases in children aged 0 to 18 years. The hospital, equipped with modern technological equipment, has all the necessary auxiliary units for monitoring such patients. The specialized medical staff of the center offers outpatient and inpatient management and monitoring, hemodialysis, outpatient peritoneal dialysis and kidney transplantation. In early childhood, a significant number of cases of kidney failure can be prevented through early diagnosis and treatment.
  • pediatric surgery – a department that diagnoses and treats diseases requiring surgical intervention in children aged from birth to 16 years. The hospital’s doctors perform operations on newborns to correct anomalies known before birth or that arose after birth, as well as monitor patients with congenital anomalies. The Department of Pediatric Surgery performs all types of surgical interventions and procedures for children from infancy to adolescence (0-16 years). Doctors of the Department of Pediatric Surgery perform surgical treatment of physical problems in children based on an interdisciplinary approach, taking into account the psychological characteristics of childhood.
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Prices

65 000 $
Liver transplant
What is included in the price?
  • consultation with a transplant surgeon
  • laboratory tests + radiological studies related to surgical intervention (preoperative tests)
  • necessary medications (while in the clinic)
  • Compression underwear
  • observation by a doctor in the inpatient department
  • hospital stay recipient (5-7 days) + 1 accompanying person
  • hospital stay donor (3 days) + 1 accompanying person
Globalmedik Support

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18 000 - 24 000 $
Kidney transplant
What is included in the price?
  • consultation with a transplant surgeon
  • nephrologist consultation
  • laboratory tests + radiological studies related to surgical intervention (preoperative tests)
  • laboratory tests + radiological studies related to surgical intervention (preoperative tests)
  • Compression underwear
  • observation by a doctor in the inpatient department
  • hospital stay recipient (5-7 days) + 1 accompanying person
  • hospital stay donor (3 days) + 1 accompanying person
Globalmedik Support

Personal manager available 24/7

Hotel reservations and assistance in finding tickets

Personal support in Turkey

Book a consultation today and get your questions answered

Reviews

Serdar OZENER
Serdar OZENER
more than a year
Thank you everyone. We would like to thank Kübra Yildirim. Translated fromTurkish
Emine Yildiz
Emine Yildiz
1 month back
I met Emine and her team midway through my pregnancy. I wasn't happy with my previous hospital, so on a friend's recommendation, I went to Başkent University Hospital, and I'm so glad I did. I can't say enough good things about Emine and the entire obstetrics and gynecology team: they were simply wonderful. I felt incredibly comfortable and safe during my routine checkups, throughout the delivery and postpartum period. I'd like to thank the entire team and the hospital for providing me with a comfortable delivery. I'd also like to thank the pediatrics department for their meticulous follow-up of my daughter's checkups since birth. Translated fromTurkish
Mustafa Genc
Mustafa Genc
2 months back
The only address for friendly service that will help you regain your health safely. We are especially grateful to Sebahat Genç Hanfendi for her care and attention. Translated fromTurkish
Doppio Cafe
Doppio Cafe
2 months back
So unorganized and careless, i wish i never came by. I did full check up which took hours because they scheduled each process hours different from each other. I dont get it. I wanted to use this hospital for this year’s check up but it was a mistake.
Mustafa Sandıkçı
Mustafa Sandıkçı
2 months back
Hello, we've been in the hospital for 15 days due to my father's illness, five of which were in intensive care and the other 10 days on the ward. The doctors, nurses, and caregivers truly cared for the patients like they were their own brothers, sisters, and brothers, like a family business. I've visited so many hospitals because of my father's illness that I could easily be their lasting legacy. I can truly say that this hospital has shattered my perception of private hospitals. I extend my gratitude to the entire team, may God bless them all. The only issue is parking. A section with at least 10 vehicles could have been reserved for patients. Translated fromTurkish
Ilgın Özgen
Ilgın Özgen
2 months back
We were taking our 83-year-old father to a nephrologist, EYYUP KULAH. When he let us in an hour after our appointment, he yelled at us for asking where he was, yelled at us, and then kicked us out. The doctor's assistant, BUSE, was incredibly rude, incompetent, and uninformed. During our hour-long wait, we consulted him a few times, saying he was old, unwell, and in a bad mood. He told us he was in a meeting, and those who asked him about him were at dinner. When we couldn't get honest information and saw his rude attitude, we decided to go elsewhere and get accurate information. We said, "If the doctor isn't coming, let's postpone our appointment because the patient can't wait." The doctor came back an hour later, assuming we were complaining, and he blurted out, "Were you complaining about me?" But before that, he was looking for an excuse to scold us, and as soon as we entered his office, he asked, "Did you get the tests I told you to do?" We told him that when we came for a follow-up appointment the previous time, we should have consulted your assistant before coming in; she would ask you, and if you deemed it necessary, she would tell us the tests and send them to us. He had done the same thing the day before, finding his assistant and asking if there were any tests we needed to have done. We got a no from the assistant-like Ms. BUSE, who displayed every attitude except that of an assistant... Then, because she didn't like the correct answer, didn't admit her own mistakes, and thought we were being complained about before she even came, she started yelling at us even though we did exactly as she said... Yet, we did exactly what she said. She turned the computer screen towards us, tapped it with her finger, and started yelling, "Look, I wrote this here, ma'am." She was so focused on getting angry that she couldn't even process our response, "You said that." She dismissed the patient without even looking at her. The doctor had a choice of patient; there were 55 other nephrologists, and her blood pressure was high. It doesn't matter what happened to the 83-year-old man... We've never seen such disrespectful, inappropriate, and 100% wrong behavior. His assistant, BUSE HANIM, was smiling as we left; she's a model. We asked her for the test, she consulted the doctor, and she said no, and she gave different information to everyone... I leave that to everyone's humanity. The doctor was mocking us, yelling, "I'm sorry I came back without eating last night," as if he'd already taken us. I'm talking about a full hour. A man with heart disease, high blood pressure, blindness, and ailments can't stand still, trying to wait in agony, but the doctor, assuming he's being complained about, is getting his blood pressure spiked :), and we're being scolded for doing what he says. Some people wait, and those who can't wait become patients. Respect and empathy are mutual. If you don't like what you say when it's done, you give him a request slip and note it in the system. What's going on with the banging and yelling at the screen? Are we supposed to go into your room and look at your computer? What's your assistant doing? They can't understand what you're saying, doctor, so why bother with anything else? The hospital's attitude is clear: they've clearly granted these rights. The doctor can fire patients, yell at them, and slam their fingers on screens. A DOCTOR, ASSISTANT, AND HOSPITAL who doesn't respect DISABLED PATIENTS, let alone the elderly. If you don't want to wait an hour and be fired and scolded, go to another doctor and hospital. Don't waste your money; go to a government-owned company, because this institution lacks the quality, vision, and service of a private hospital. I wish there was a video so we could post it so humanity could see this disgrace. It's that level of disrespect and injustice. Translated fromTurkish
gulden karapinar
gulden karapinar
3 months back
I would like to thank my Cardiovascular Surgery instructor, Prof. Tufan Paker, for his diligent practice of his profession and his attention and kindness. As long as we have such instructors, we will never be disappointed. Translated fromTurkish
Yağmur Colak
Yağmur Colak
2 months back
We were brought to your hospital via the 112 emergency service and admitted. No illness was found because even finding a doctor was extremely difficult. Despite having private health insurance, we were treated as social security patients and placed in double rooms. When a doctor didn't arrive, we, as patients, had to petition the chief physician's secretary for a doctor. They said it was nothing, just epilepsy, a simulated seizure. However, because we didn't trust him, we went to another hospital today and saw the urgency and vitality of the situation. It turned out that the main artery to the brain had been completely blocked, and a blood clot had formed in the brain. This hospital didn't even recognize this. But if it were transformed into a soup restaurant with good soup, perhaps it would be better for humanity. Translated fromTurkish
Omer O
Omer O
2 months back
We've been coming to the gynecology clinic for months and not once have we been allowed to make our appointment on time. Disappointment. Translated fromTurkish
Cuneyt Colak
Cuneyt Colak
2 months back
They admitted us to the hospital, and we've been waiting for a doctor for a day. There's zero interest. We haven't been able to find out what's wrong with our patient. They can't run the tests they were supposed to. Even if there's an emergency with an inpatient, they can't intervene; the machines they bring don't work. They're forcing people to stay in small rooms with two people, even though there are rooms available. This can't even be a community clinic. Translated fromTurkish
Ergun Erel
Ergun Erel
3 months back
All our friends, especially Ms. Gülşah and her friends in the radiology bathroom, are working very hard. Thank you. Translated fromTurkish
Neslihan Kayış
Neslihan Kayış
3 months back
I would like to express my endless gratitude to my dear obstetrician and gynecologist, Assoc. Prof. Dr. Emine Arslan, for her unwavering support during and after my challenging pregnancy, her attentiveness, her care for her patients, her clarity, and of course, her exceptional medical expertise. Many thanks to her lovely team as well. 🙏 Best regards & Love. Translated fromTurkish
Ah K.
Ah K.
3 months back
I've been going to the Endocrinology and General Surgery departments for several years. Şule and Ali İlker are excellent doctors. The radiology, laboratory, and related departments also provide excellent consultation services. Translated fromTurkish
NAZLI NURÇIN
NAZLI NURÇIN
3 months back
On Friday, we left our MRI and PET CD images at Başkent University Hospital for a second opinion. They told us they would interpret them within four business days. Later, on Wednesday, they couldn't open the MRI CD and asked us to bring it back. Later, at the request of Ömer, who was working at the hospital on Wednesday, the MRI was sent via email, and we left. Later, on Thursday, I called the hospital twice, but they told me they were in the process of interpreting, but I received no response, explaining that the email hadn't arrived. This morning, after two or three calls to the hospital, they told me the email hadn't arrived and that the images needed to be sent again. Today, I left the images at the hospital again. This time, they told me the images would be interpreted within four business days. I requested an interpretation of the images today, which we'd already been waiting a week for. They again called me 2-3 hours late. Again, no interpretation was given today. Around 1:00 PM, I asked Seda from the radiology department to speak with either the physician's assistant or the patient rights department. Again, I received no response from the hospital. I called the hospital myself between 3:00 PM and 3:30 PM and was connected to the patient rights unit. If I recall correctly, Ms. Melda, who was in that unit, clearly had no understanding of the situation and offered no solutions. Such incompetent hospital management is definitely impacting the health of patients. I await a response on this matter. Translated fromTurkish
Deni Gur
Deni Gur
3 months back
How can a hospital not have a parking lot? They say they offer valet parking for 250 TL. I suggest you don't come here. The robbery starts right at the entrance. Translated fromTurkish
Hande Yuksel
Hande Yuksel
3 months back
The hospital is nice, the doctors are good, but here, if you give your car to the valet, you have to pay 250 TL. I came here two days in a row. One examination and one result cost 500 TL. The parking mafia is at work. Translated fromTurkish
Ceylin Karaman
Ceylin Karaman
3 months back
During a period when I was experiencing a sudden, shocking colon disease, I met my esteemed doctor, Feza Yarbuğ Karakayalı, thanks to a recommendation from our physician friends. From the moment I entered his office, his exceptional experience and knowledge in colon diseases and surgery dispelled all my anxiety and confusion. After five days of successful surgery, he discharged me with the feeling that I'd never experienced this problem before. Of course, I also experienced the relief of a flawless surgery during my recovery at home. (When my daughter's friends from university visited me the day before the surgery, they said, "We researched Aunt Hülya's doctor; she's been rowing in the Bosphorus today, and she'll be back for her surgery tomorrow like a bombshell." Beautiful young woman 😊) His radiant, swift arrival in my office every morning and evening, his thoughtfully chosen words leaving me no room for questions... this must be mastery of his profession. Working with such a brilliant team demonstrates that his success is no coincidence. Dr. İsmail was there for me 24/7, day and night. I am deeply grateful to him. My dear Professor Feza, as a teacher, I can imagine how hard you worked in your youth to become such a successful doctor. May God bless all doctors who, like you, dedicate their lives to science and health. I wish you and your families a healthy and happy life. Furthermore, Başkent University Istanbul Hospital is an institution that has achieved institutionalization in all its units. Having no prior knowledge, I went there just for my doctor's appointment, but it hosted me in a wonderfully boutique setting. I always felt cared for not because I was in a private hospital, but because I was a human being. The nurses and healthcare professionals in the inpatient unit, in particular, are talented, kind, and brilliant young people. (Nurse Ertuğrul is incredibly talented, as are nurses Abdurrahman, Mahir, Şevval, Ceyda, Dilan, Öznur, and the lovely patient care staff.) I thank them all individually. Thanks to your care and knowledge, my treatment process was very comfortable. ~ With love and respect, Hülya Karaman Translated fromTurkish
Tuba Gurcalioglu
Tuba Gurcalioglu
3 months back
We lost my mother in this hospital two months ago. I can only muster up the courage to write. She went in with a hip fracture and was taken into surgery three days later. What we experienced over the course of eight days has deeply distressed us. It's definitely not a private hospital. The 3rd-floor ward staff and nurses were utterly ignorant and indifferent. It's as if smiling in the ward is forbidden. A nurse named Abdurrahman, in particular, was incredibly indifferent and had the nerve to ask a grieving woman whose mother was on her deathbed why she was so nervous. A patient who had contracted an infection after surgery was diagnosed three days later through tests. The nurses and doctors who entered before she was admitted to intensive care yelled at my mother, shook her arm, and tried to wake her. The nurse then told me when she was in pain. They were laughing uproariously inside while we were crying outside waiting for the results. Right now, I just wanted to pull myself together and write something. Translated fromTurkish
Ceyda Karaman
Ceyda Karaman
3 months back
Professor Feza Yarbuğ performed the surgery on my mother at Başkent University. Professor Feza is an outstanding doctor in her field. He was incredibly professional before, during, and after the surgery, providing diagnosis/treatment, and managing the recovery process. Our doctor's excellence is truly commendable. I extend my gratitude to him on behalf of my mother. Furthermore, the inpatient ward nurses, bereavement caregiver, and cleaning staff, along with their dedicated healthcare team, made us feel very safe and comfortable at the hospital. I extend my sincere gratitude to them for their excellent work at the inpatient ward. I was very pleased with the hospital during my treatment and would like to thank all the departments. Translated fromTurkish
Erdinc Turan
Erdinc Turan
3 months back
I went for a heart checkup today. Despite having an appointment, I waited half an hour. The doctor, based on an irrelevant EKG, said there was no risk. It's a joke that they're giving appointments for other tests 10 days later. Even though it's a private health center, they wanted an additional 3,000. They said it was a nominal fee on the phone. If this is a nominal fee, I can't even think about the rest. It's a waste of time. I won't go again, I swear. Translated fromTurkish
F. Erol Aksoy
F. Erol Aksoy
9 months back
Very good quality. Very good service. They won't let you down. Translated fromTurkish
Cemile İlkkurşun
Cemile İlkkurşun
4 months back
I wish there was an option to not give any stars... I wanted to make an appointment with an ENT for a sore throat that has been going on for over a week and swollen tonsils. Since there was only one ENT doctor in the hospital, I went to the emergency room. They also took the money from my private insurance... The doctor came and told me to open my mouth, he didn't have gloves, he didn't have a light to see my throat well, nor a stick to press my tongue with... nothing... he looked from 1 meter away as if he were looking at a store window, said there was no whiteness... and only gave me teraflu and majezik spray... 2 days later, on the morning of the 3rd day, I came to the emergency room... They said they would charge me again... because it's been over 24 hours. As if if I came before the 24 hours were up, they would change the medication... Now I'm waiting for the Patient Rights Unit to come. The hospital opens at 8:00, it's 8:20 but there isn't one yet... Will anything turn out? NO... but I will explain the situation anyway. Be yourself and do not come to this hospital or even the emergency room... they take your money, that's all they do. Translated fromTurkish
Ali Kemal Emir
Ali Kemal Emir
4 months back
HEMATOLOGY DEPARTMENT PROFESSOR ALPAY YEŞİL ALTAY IS ONE OF THE BEST DOCTORS I'VE EVER ENCOUNTERED. ABOVE ALL, HE IS A HUMAN PERSON. MAY GOD BLESS HIM. HE SOLVED MY EXCESS BLOOD PROBLEM, WHICH OTHER HEMATOLOGY DOCTORS HAD NOT OBSERVED FOR YEARS... THANK YOU, PROFESSOR. Translated fromTurkish
Alper “Extriple” Şanlıer
Alper “Extriple” Şanlıer
4 months back
Comedy! I come to the hospital emergency room because I can't stand the pain. To avoid wasting time, I leave the car with the valet. After 15-20 minutes of processing, I pick up my car from the valet. An hour or two later, as I'm pulling out my wallet, I realize I can't find $400 of the $500 I had buried in the glove compartment with all sorts of junk! (He'd mockingly left $100; you should have taken that too, I'd have thought I'd lost it completely!). I contact hospital security and the assistant director. They say, report it to the police, and we'll have their team search them. Dude, why did I even contact you anyway? There's no need to make this a hassle. It's a shame if the valet service of Başkent Hospital, a massive, corporate institution, is entrusted to thieves like these. I DO NOT RECOMMEND IT, and I'll deal with you when I have the time. Don't worry. Translated fromTurkish
Sumeyye Ustun
Sumeyye Ustun
4 months back
I've been to other hospitals for years and encountered commercial priorities. At Başkent Hospital, tests and investigations weren't performed unless the doctor deemed them necessary, and communicating with doctors who listen and understand you is invaluable. Translated fromTurkish
absorb acid
absorb acid
4 months back
Today (June 10, 2025), I went to the emergency room of this hospital with suspicion of high blood pressure. The doctors and staff's attitude toward an elderly patient in the emergency room was completely uneducational. We understand that treatment costs money, but even if you pay, the attitude of doctors whose job it is to provide care is unacceptable. Translated fromTurkish
Ilker Kaya
Ilker Kaya
4 months back
Don't get that nonsense called check-up done here. Translated fromTurkish
Grandpa Selen
Grandpa Selen
5 months back
Dr. Ahmet Bekir Öztürk, from the oncology unit, said his secretary told him that sick and elderly patients come here all the time. I know him. If the Social Security Institution (SGK) doesn't cover the medication, he should charge the patient. The SGK covers the medication, but he just needed to write an explanation, but the doctor refused to write one. He didn't prescribe the medication correctly—even though there was a deduction, he said he didn't want to write an explanation. He said the deduction should be requested from the retired cancer patient. I hope this isn't a doctor who says this. I hope his secretary misrepresented it. Otherwise, where is his conscience? Translated fromTurkish
Inci Turkmen
Inci Turkmen
5 months back
I received service from the gynecology department. I was not satisfied at all. I felt that it was completely commercial. I am continuing my treatment at another hospital. It is not an institution that inspires confidence at all. Translated fromTurkish
anarchist cat
anarchist cat
5 months back
I wanted to make an appointment for my father in the endocrinology department. They told me that because there was only one doctor, appointments were full and that we could only schedule appointments on specific dates. Appointments were filled within an hour of opening. Appointments are currently full until June 23rd. Thankfully, the department staff took note of our names and promised to call us if anyone canceled—and that's if anyone canceled. It's beyond absurd that such a well-established hospital has only one endocrinologist. The administration needs to find a solution urgently. Translated fromTurkish
Omer Faruk Eyupoglu
Omer Faruk Eyupoglu
5 months back
We came to the emergency room. We waited in line for an hour even though there was only one person ahead of us. The reason for making us wait is unreasonable. I do not recommend it. Translated fromTurkish
Elif Sürer
Elif Sürer
5 months back
On July 10, 2024, I underwent thyroid surgery with Prof. Ali İlker Filiz. Because the results were deemed risky, I underwent a second surgery, a total thyroidectomy, on July 31st. However, after all the procedures, residual tissue from the first surgery was detected, and my thyroidectomy procedure was also prevented due to this tissue. When we asked Dr. about this, he replied, "We simply did what was necessary." The hospital's general surgery department was inadequate even in establishing vascular access. I do not recommend it at all. Translated fromTurkish
Others
Others
7 months back
Angiography was successful. Translated fromTurkish
Banu Soysal
Banu Soysal
5 months back
On February 6, 2025, I went to my regular doctor, Endocrinology Prof. Dr. Şule Temizkan. For years, after the examination, she would take me to the next room and examine my thyroid ultrasound herself. This time, they said the device was broken and we were waiting. Despite asking many times, today is May 10, 2025, and I am still waiting. Translated fromTurkish
Betul Aydin
Betul Aydin
5 months back
We took my father to this hospital 2 months ago. He had an angiogram. However, we were not satisfied at all. It is a terrible hospital, do not go there. Translated fromTurkish
Elif Gunes
Elif Gunes
5 months back
I would like to thank Mr. Hamdi in the dermatology department. He is a very good doctor and he took great care of me. May God bless him. It is a very good hospital. 🤲❤️❤️👍 Translated fromTurkish
Necmi S
Necmi S
5 months back
We made an appointment with Nurten Akyürek Savaş, who works in gastroenterology. We arrived at the appointment time, but we waited for 45 minutes for the doctor in the first appointment, we thought he must be busy, but in our second appointment we waited for more than 45 minutes in the same way. I would never recommend it. Translated fromTurkish
Gökhan Güngör
Gökhan Güngör
6 months back
I would like to thank Onur Ergen and his team for the wonderful hair transplant and their care and attention afterwards. Translated fromTurkish
Yusuf Adıyeke
Yusuf Adıyeke
6 months back
One of the most beautiful hospitals in Istanbul is the Capital University Hospital. Translated fromTurkish
Ali Yesil
Ali Yesil
6 months back
They can neither find intravenous access nor do they come when I press the nurse call button... Translated fromTurkish
Turan Ekincioglu
Turan Ekincioglu
6 months back
A week ago, Ms. Pelin Kocdor performed my surgery. She was supportive throughout the entire process, both before and after. Even after I left the surgery, the nurses told my relatives who were waiting for me that even though the doctor had promised to come for a checkup tomorrow, she wasn't comfortable leaving the hospital and wanted to see how I was doing before I left. Based on my experience, I believe you can trust her completely. Translated fromTurkish
because it's a joke
because it's a joke
6 months back
I was very pleased with the attention and warm relations of Ms. Asena Beğen, who works in the patient admissions department. I would appreciate it. Translated fromTurkish
Taha Ay
Taha Ay
9 months back
Hello; First of all, your hospital is very clean, and the staff are always quick to address any issues and put us at ease. A special thank you to the staff at the hospital admissions, and most importantly, to Sebahat, who sits next to the wall. Their caring and warm approach has put my father and I at ease. However, there could be some adjustments to the meals for companions. Translated fromTurkish
Esra Onal
Esra Onal
6 months back
I'd like to thank Ms. Dilan, the department secretary in the Allergy and Immunology department, for her help and understanding. It's wonderful to have such kind staff. Translated fromTurkish
Guven Yildirim
Guven Yildirim
6 months back
My father was referred to the hospital due to a heart condition, and they refused to accept anyone, including a companion or a dress code. I extend my gratitude to the hospital's founder and staff, including cardiologist Dr. SEÇKİN PEHLİVANOĞLU. He does an excellent job meticulously. We're so glad we have you here with us now. My father's treatment was successful, thank you. Translated fromTurkish
Sibel Buyukkosar
Sibel Buyukkosar
6 months back
Our patient, who was in a very serious condition in intensive care, received clean and extremely caring care. The hospital is very clean, the only drawback being the valet service at the entrance and the parking lot located a little further from the entrance. Translated fromTurkish
Dr. İsmet Türker Cedimağar
Dr. İsmet Türker Cedimağar
6 months back
I benefited a lot Translated fromTurkish
Baris Misirlioglu
Baris Misirlioglu
6 months back
It's a complete business. No different from a supermarket or a white goods store. Translated fromTurkish
Aysun Pekbay
Aysun Pekbay
6 months back
On April 2nd, I called the switchboard. They told me the physiotherapist would be at the hospital on April 3rd. After all the pain I'd been experiencing throughout the holiday, I went to the emergency room and asked them to check on me. They told me there wasn't a hospital and that I should go to the Çamlıca branch (by the way, my pain had become unbearable, and I was crying). They said there was a doctor there. We jumped in our car and drove to their other branch. Wow... the employees there asked, "Why did they send us to them in this situation? There wasn't a doctor there." I was about to faint from the pain, but a doctor noticed me as I was leaving the room and helped me. They called another private hospital, found a physiotherapist, and referred me there (may God bless him a thousand times over). When we went to our third hospital, they immediately took me for an MRI and had me see Dr. H.M. The result... they told me I had a serious cervical disc herniation. Of course, my world fell apart. The point I'm trying to make here is why do hospitals have "EMERGENCY" departments? Seeing that I was in pain (this is an emergency, we can only give you a painkiller injection) it's unfair that they sent me with misinformation! Think twice before going to this hospital and then go!!! Translated fromTurkish
Gokce Ates Aytug
Gokce Ates Aytug
6 months back
Beautiful Translated fromTurkish
Tuncer Alçekiç
Tuncer Alçekiç
7 months back
In June 2022, I was admitted to Başkent Hospital urgently because a cure could not be found in the hospital where I stayed for 1 month. I owe my life to Prof. Dr. Feza YARBUĞ KARAKAYA, to whom I owe my surgery. I would also like to express my gratitude to Specialist Dr. İsmail TİRNOVA, for his incredible follow-up and support during the surgery and the subsequent process, and to Prof. Dr. Nurten AKYÜREK SAVAŞ, for not having any health problems during the period following the surgery. I was followed up very closely during and after my hospital stay. Translated fromTurkish
Gulay Aygut
Gulay Aygut
7 months back
The hospital is very clean and hygienic. The staff is very attentive, polite, and friendly. Our esteemed doctors are very attentive to their patients. I thank them... Translated fromTurkish
AYHAN SARIHASAN
AYHAN SARIHASAN
7 months back
PATIENT ADMISSION OFFICER MR. SEBAHAT GENÇ, WITH HER SMILING FACE AND INTEREST, MAKES YOU FEEL AS IF YOU WELCOMED US AT A HOLIDAY VILLAGE. I WOULD LIKE TO THANK HER Translated fromTurkish
Samet Uyar
Samet Uyar
7 months back
About 10 days ago, I had surgery at this hospital as an external patient. I think the anesthesia tests requested are determined at the secretary's discretion. They said the blood work and X-ray were sufficient for the procedure. At my request, an EKG was also performed. There was a sense of hesitation from the very first moment. When I entered the operating room for the surgery, I witnessed a black man (presumably a relative) wandering around the area where people who had just had surgery and were waiting to wake up, joking with the nurses and laughing loudly. This situation soured me on the hospital. I had no chance of returning, and I had a successful surgery. I stayed one night, and the nurses were attentive and helpful, and the hospital was generally clean. However, the occasional cafeteria employee knocking on the door asking if I needed anything from the cafeteria made me unsure whether it was a service or a business. There was a phone in the room and a cafeteria menu brochure, so I could act more professionally. Translated fromTurkish
Sevilay Arslaneryuzuak
Sevilay Arslaneryuzuak
7 months back
I came from England on a recommendation and was very worried about who I would run into in a place like Istanbul, but lo and behold, it's a wonderful place, from the cleaners to the food delivery people. The nurses are very, very kind and genuine, they love their jobs, the patient care workers who perform tomography scans, and most importantly, my doctor, İSMAİL TIRNOVA. I would like to thank him very much, my conscience wouldn't allow me to write this. I was lucky to have come across good people, and I congratulate BAŞKENT UNIVERSITY for bringing together such a wonderful team. Translated fromTurkish
Irem Yildirim
Irem Yildirim
7 months back
The treatment in the emergency department is always very poor. The misleading guidance of the obstetrics and gynecology department staff was the icing on the cake. All staff need to undergo training in both behavior and knowledge. Translated fromTurkish
Ayca Berker
Ayca Berker
8 months back
We were disappointed. 3 years ago, we stayed on the same floor at this hospital and were very pleased to leave. This time, we wanted to leave as soon as possible. I can't say anything bad about the hospital or room cleanliness; it was cleaned regularly and we were satisfied. However, the nurses were communicating very loudly among themselves, and we had trouble sleeping during the day. There was only one person on the nursing floor. 3 years ago, there were two nursing staff on each floor, so we had no problems. But this time, my mother had hip replacement surgery, and one nursing staff was confused about which room to go to. Frankly, we felt sorry for her. I had to lay her down and lift her up. I ended up injuring my back. It's not a job; there must be at least two nursing staff on each floor. Look, I'm not saying it's necessary; it's a MUST... As for the wheelchairs, they weren't checked and we had to change them twice. One had a broken arm, and the brake system was broken. Thank God, our doctor Emre Demirçay performed the surgery and it was a success. We are very grateful to him. We're so glad we have such valuable and successful doctors. I hope the hospital returns to providing full service as before. It's unbecoming of Başkent University Hospital. Translated fromTurkish
Melis Tunca
Melis Tunca
8 months back
Regarding my father's ongoing treatment in the oncology department, I can say that we are very pleased with our doctor and the process. We also meet with the pulmonology and urology departments simultaneously. Each doctor is very attentive, and we conduct our consultations in a way that leaves absolutely no room for doubt. In September, we had to be hospitalized for approximately 10 days, and we also had one-night stays for a few minor surgeries. The floor nurses are equally attentive and friendly. Translated fromTurkish
Melih Korkmaz
Melih Korkmaz
8 months back
I've never seen anything as ridiculous as the answering machine on your main line. Should we press 1 if we're dying or 2 if we have cancer? Translated fromTurkish
Cansu Çiloğlu
Cansu Çiloğlu
8 months back
Flowerkkk Translated fromTurkish
Emre KSP
Emre KSP
8 months back
I came to the neurosurgery outpatient clinic on February 21, 2025. The department's residents were very arrogant and unresponsive. I was kept waiting for over two hours for my 2:00 PM appointment because the doctor was in surgery, and they couldn't find any solutions to my concerns. On the contrary, they dismissively tried to refer me to other outpatient clinics within the hospital, and the other department offered no assistance. Translated fromTurkish
Zeynep Cihan
Zeynep Cihan
8 months back
Your lines are not working, I can't reach you, what kind of hospital is this?! Translated fromTurkish
DİLEK ŞEN
DİLEK ŞEN
8 months back
After losing my brother on September 5, 2023, I consulted the gynecologist Emine Arslan about my heavy bleeding that started and after the examination, she diagnosed me with subacute and chronic vaginitis and said that a curettage, or scraping, was necessary. Thereupon, this procedure was performed by her on September 26, 2023. During this procedure, the pathological result of the sample taken from the gynecologist revealed that my HPV levels were high, meaning the beginning of cervical cancer. My world fell apart. When I asked what we were going to do, she said that a medicated septal should be inserted and if that didn't work, the entire uterus would need to be removed. She said it would be a long process and we would have to follow up. After the procedure, my bleeding returned to normal somewhat but it was never the same. Later, to get another opinion on this bleeding, I went to a gynecologist at another institution and she asked me what type of HPV test I had taken, and I then went to Başkent University Hospital. I called the gynecology and obstetrics department and asked for my report, but when my new doctor arrived, she didn't mention my HPV type. She asked how they performed these procedures, and I was very surprised. So I called Emine Arslan, who performed the surgery on me, and asked what my HPV type was. She couldn't tell me anything. She gave a very dismissive answer, saying, "We're only looking at whether it's positive or negative." If I wanted to know the type, I had to pay another 3500 TL. It's the most ridiculous thing I've ever heard. She said, "If my test type isn't clear, what was the basis for the procedures I performed on me?" When I asked her, "Well, if my test type isn't clear, what was the basis for these procedures?" she couldn't provide a satisfactory explanation. She became extremely uncomfortable with my questioning. Her tone and demeanor changed for a moment, and she hung up by saying, "Have a nice day." As a woman, I trusted her and went, and she placed even more serious implications on my already sensitive period. Was this surgery performed for money? I'm only 42 years old, and while others my age can have babies, she had no right to guide me with such uncertainties and negative treatment methods. I could not get a clear answer to any of the questions I asked. It was enough for him to just give answers that I could not understand in his own terms. As a result, I still do not know what is wrong with me and why I had that operation. Translated fromTurkish
Ayşe Çilem Özütok
Ayşe Çilem Özütok
8 months back
I chose Adana Başkent Hospital because I knew it, but unfortunately I was disappointed. It was a dysfunctional hospital with a doctor who admitted me for a spinal tap, without informing me, a patient rights department, a non-serious and amateur hospital where everyone was unaware of each other, and a business that even offered hospitalization for a blood test. Translated fromTurkish
Sidal Karaarduç
Sidal Karaarduç
8 months back
I have polycystic ovary disease. I went to the gynecologist Emine Arslan with severe abdominal pain. She diagnosed me directly with torsion. They couldn't see it anywhere I went. I was taken into emergency surgery. It was successful, but my ovary wasn't removed. I would like to thank Emine Arslan and her team for their attentiveness and meticulousness in this process. I'm so glad Emine is here. Translated fromTurkish
Cansu Cebi
Cansu Cebi
8 months back
They charge you wherever you go, and they told me there was no water fountain in the building I was in, so I could get a glass of water from the building next door. At least put it in the ultrasound hallway!!! Translated fromTurkish
Emre BINGUL
Emre BINGUL
8 months back
It was my first and last visit. I went because it was covered by private health insurance, but the doctor entered the complaint date incorrectly, so the insurance company rejected the examination and did not pay. I had to pay out of pocket. Don't go just because it's covered by private health insurance, you'll regret it too. Translated fromTurkish
Cengiz Adali
Cengiz Adali
8 months back
My 80-year-old father (a COPD patient) was admitted to this excellent hospital by ambulance near midnight. He was admitted to intensive care for the first two days and to a standard room for the next five days. After his treatment, he was discharged free of charge. First and foremost, I extend my endless gratitude to the intensive care doctors and nurses, the second-floor doctors and nurses, the nursing staff, the floor staff, and the hospital staff. I hope they will remain disease-free throughout their lives. Translated fromTurkish
Gumec
Gumec
8 months back
I take my father to the hematology department, and he's had to be hospitalized several times for treatment. All the healthcare workers and staff we've encountered have been very helpful and competent. We're very pleased. Translated fromTurkish
Yakup Udun
Yakup Udun
9 months back
It takes a thousand witnesses to call it a hospital Translated fromTurkish
Ece Havsa
Ece Havsa
9 months back
I have never seen a hospital this bad in my life. Even public hospitals are more caring and helpful. Even though there were only two people in front of us, we waited for an hour. The emergency department is extremely inadequate. It is worse than public hospitals. Translated fromTurkish
Fatma Bayramoglu
Fatma Bayramoglu
9 months back
My sister had surgery at your hospital, I was treated at a very special hospital as a companion, but we met Dr. İsmail Tırnova, a young, very talented, dedicated and timeless brilliant doctor, and we had a successful surgery. He is a great asset to your hospital. We thank him very much. Translated fromTurkish
Kerem Al
Kerem Al
9 months back
If you go to a public hospital, you will wait less in line. Translated fromTurkish
Enver Şişman
Enver Şişman
9 months back
We had to stay for a week because of a bleeding patient, and we couldn't have. It's a terrible hospital. Don't even pass by unless you have an emergency. First of all, the rooms are tiny and old. The food served is both meager and tastes terrible. We had to feed the patient with food we brought in from outside. The nurses on the third floor are especially disastrous. They're disrespectful, incompetent, and constantly making noise. It's like a circus, not a hospital; it's a constant commotion. They can't establish IVs, can't draw blood, and aren't even aware of the procedures. These were the worst group of nurses I've ever seen. Even the nurses working in public hospitals are better than them; they're so bad. Translated fromTurkish
ORHAN TASHCI
ORHAN TASHCI
9 months back
Hello; Unfortunately, I'm sorry to say, it's not a hospital, but a completely commercial institution! My wife had an appointment at the breast clinic today. Why do people prefer private hospitals? They pay a certain fee to get better, faster, and more specialized service, and they expect something in return. Because no one makes money out of thin air; they expect something in return! We were there on the day of the CMT (Press-Medium Maternity Hospital) because we thought it might be an emergency. We were examined, paid, and given an ultrasound. We went down to the ultrasound center as soon as possible. We were told we'd be given a time, but they said there was a slot in exactly 20 days and they could give us a time then! Did I come to that hospital 20 days later to have an ultrasound, and I paid a fee! If you don't have an appointment for an ultrasound, why didn't you tell us this beforehand? After the fee was collected, everything was completed, and you mockingly told us to come back 20 days later! Even public hospitals don't make us wait this long. We explained the situation to the receptionist and the outpatient clinic clerks, explaining why we hadn't mentioned it beforehand, that it was urgent, and that we would have to have the procedure done again outside for a fee. They mockingly dismissed it by saying there were no other places available. The disrespectful staff there don't care about anyone's health, urgency, money, or time. We called other hospitals, and they promised to help us the same day, so we went and had all our procedures done at a different hospital. I will never set foot in this business again, and I don't recommend it to anyone! Translated fromTurkish
Emre Temiz
Emre Temiz
9 months back
I'd like to express my gratitude and appreciation to Onur, head of the hair transplant department. I had a hair transplant with him approximately one and a half years ago, and I was very pleased with the results, both from his care and attention before the checkup, examination, and post-treatment information. He's truly a trusted expert in this industry. I recommend him to everyone. Translated fromTurkish
Oguzhan Gazi Erken
Oguzhan Gazi Erken
9 months back
I'd like to thank Onur from the hair transplant department. I had a wonderful experience working with his professional team. I'm very pleased with the results. Translated fromTurkish
Siasau
Siasau
9 months back
I went to the rheumatology department, my doctor was very good, the assistants work very slowly and are not interested. Translated fromTurkish
Selim Arslan
Selim Arslan
9 months back
My doctor, Ahmet Serdar, is a very good and friendly doctor. I thank him. The nurses and all the other staff were kind and attentive. Only those working in the morning cleaning and food distribution should be careful to work quietly. We also want staff open to continuous training and development. Translated fromTurkish

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